Bigsib

Bigsib is an AI concierge specifically designed for the hospitality sector, with a focus on hotels and short-term rental platforms. Its core functionality is based on a conversational AI chatbot that understands and responds to complex guest inquiries. The primary consideration for this AI bot is to handle multiple guest issues automatically with personalized and conversational responses, thereby significantly reducing the volume of support required. Furthermore, it offers 24/7 support availability. In cases where Bigsib is unable to resolve a guest's concerns, it seamlessly redirects the issue to your own support team, ensuring a satisfactory user experience. Bigsib also offers a manual approval feature, which allows you to review and either approve or overwrite auto-generated responses. It can be customized based on the specific information of your listings, capable of creating a unique knowledge base for each property and learning about amenities and check-in processes. Bigsib provides the flexibility to control when it responds to guest inquiries, which is critical during travel or off-hours. It optimizes the levels of customer satisfaction by providing a personable and accessible 24/7 support system.